FAQs
1. How long does shipping take?
Orders are typically delivered within 5–8 business days after processing. Processing time is usually 1–3 business days.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders, with no minimum purchase required.
3. How can I track my order?
Once your order is shipped, you will receive an email with order details. You can also contact our support team with your order number to receive tracking updates.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging.
5. Is return shipping free?
Yes, we offer free return shipping for eligible returns.
6. How long does it take to receive a refund?
Once your return is approved and received, refunds are processed within 5–10 business days.
7. Can I cancel my order?
Orders can only be canceled before they are shipped. Once shipped, you will need to follow the return process after delivery.
8. What payment methods do you accept?
We accept major credit and debit cards and other secure payment methods available at checkout.
9. What should I do if I entered the wrong address?
Please contact us immediately. If the order has not shipped yet, we can update your address. Once shipped, we cannot change delivery details.
10. How can I contact customer support?
You can reach us anytime:
Email: Contact@Virexona.shop
Phone: +1 502-928-4638
Website: https://virexona.shop
Address: 2 College St, Lewiston, ME 04240, United States
Response time: 24–48 business hours